PT Gami Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to PT Gami. We are committed to protecting the privacy and personal data of every player who visits and uses our platform at ptgami.com. This PT Gami privacy policy explains what information we collect, how we use it, how long we keep it, and what rights you have over your own data.

By accessing or using any part of PT Gami, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. We may update this document from time to time, so we encourage you to check back regularly — the "Last Updated" date at the top of this page will always reflect the most recent version.

This policy applies to all players, visitors, and users based in the Philippines and anywhere else PT Gami operates. It covers all interactions with our website, mobile experience, customer support channels, and promotional communications.

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2. Who We Are

PT Gami is an online gaming and sports betting platform serving players across the Philippines. We offer a wide range of games including jackpot slots, Tongits, volleyball betting, MMA betting, boxing betting, and more. Our platform is designed to give Filipino players a secure, entertaining, and locally relevant gaming experience.

For any privacy-related concerns, you can reach our Data Protection Officer (DPO) at: support@ptgami.com. We aim to respond to all privacy inquiries within five (5) business days.

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3. What Personal Data We Collect

When you register and use PT Gami, we collect different types of personal data depending on how you interact with our platform. Here's a breakdown of the main categories:

• Registration Information: Full name, date of birth, gender, nationality, email address, mobile number, and username when you create your PT Gami account.
• Identity Verification (KYC): A copy of a government-issued ID (such as a PhilSys ID, driver's license, SSS card, or passport) and a selfie for verification purposes. This is required under responsible gaming and anti-money laundering (AML) regulations.
• Financial Information: Payment method details such as GCash account numbers, Maya account details, BDO/BPI/UnionBank account information, or Visa/Mastercard card details used for deposits and withdrawals. We do not store full card numbers — these are handled by our certified payment processors.
• Transaction History: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and any other financial activity on your account.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs collected automatically when you visit PT Gami.
• Behavioural Data: Pages you visit, games you play, how long you spend on specific features, and which promotions you engage with — used to improve your gaming experience.
• Communications: Any messages you send to our customer support team, including chat transcripts, email correspondence, and feedback forms.

We only collect information that is necessary for the purposes described in this PT Gami privacy policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is strictly required for identity verification.

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4. How We Use Your Personal Data

PT Gami uses the personal data we collect for specific, legitimate purposes. Here's how your information is put to use:

• Account Management: To create, maintain, and manage your PT Gami account, verify your identity, and process logins securely.
• Service Delivery: To provide access to our full range of games and betting markets, process deposits and withdrawals using your preferred payment method like GCash, Maya, or bank transfer, and deliver any bonuses or promotional rewards you're entitled to.
• Legal and Regulatory Compliance: To comply with Philippine data privacy laws, anti-money laundering requirements, responsible gaming obligations, and any applicable gaming regulations. Your KYC documents are retained for as long as required by law.
• Responsible Gaming: To monitor betting activity for signs of problem gambling and intervene appropriately. This may include setting deposit limits, temporary account suspensions, or self-exclusion options for players who request them.
• Customer Support: To respond to your queries, resolve disputes, troubleshoot account issues, and improve the overall quality of our support services.
• Marketing and Promotions: To send you relevant offers, bonus updates, and new game announcements — but only if you have opted in to receive such communications. You can opt out at any time.
• Platform Improvement: To analyse how players use PT Gami, identify bugs, test new features, and improve the overall gaming experience for our Philippine player base.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, unauthorised account access, cheating, bonus abuse, and other security threats to PT Gami and its players.

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5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), PT Gami processes your personal data on the following legal bases:

• Contract Performance: Processing is necessary to fulfil our obligations under the Terms and Conditions you accepted when registering, including delivering gaming services and processing payments.
• Legal Obligation: Certain data processing is required by Philippine law, including KYC verification and transaction reporting to regulatory bodies.
• Legitimate Interests: We may process data to protect PT Gami from fraud, improve platform security, and develop better products — provided these interests do not override your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit opt-in consent, which you can withdraw at any time.

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6. Cookies and Tracking Technologies

PT Gami uses cookies and similar tracking technologies to make our platform work properly and to understand how players use it. Here's what you need to know:

• Essential Cookies: Required for the website to function. These enable login sessions, remember your preferences, and keep your account secure. You cannot disable these without affecting platform functionality.
• Analytics Cookies: Help us understand how players navigate PT Gami, which pages are most popular, and where users may be experiencing issues. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotions and track the effectiveness of our advertising campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how some features of PT Gami work.

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7. How We Share Your Data

PT Gami does not sell, rent, or share your personal data with third parties for their own marketing purposes. We only share your information in the following limited circumstances:

• Payment Processors: We work with reputable, certified payment service providers to handle GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank, and Visa/Mastercard transactions. They receive only the data necessary to process your payment.
• Technology Partners: Our hosting providers, game software suppliers, and platform infrastructure partners may have access to data as part of their service delivery, under strict confidentiality agreements.
• Regulatory Authorities: We may be required to share data with the Philippine Amusement and Gaming Corporation (PAGCOR), the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other relevant authorities as required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of PT Gami, your personal data may be transferred as part of that transaction. We will notify you before any such transfer occurs.
• Fraud Prevention: We may share data with fraud prevention agencies or law enforcement bodies when there is a credible risk of illegal activity or to protect the safety of our players.

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8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this PT Gami privacy policy, or as required by Philippine law. Here's a general guide to our retention periods:

• Active Accounts: Your data is retained for the full duration of your account's active status on PT Gami.
• Closed Accounts: Following account closure, we retain certain records for a minimum of five (5) years to comply with AML regulations and tax reporting requirements.
• KYC Documents: Identity verification records are kept for the period required by Philippine regulatory authorities, typically a minimum of five (5) years after account closure.
• Marketing Data: If you opted in to marketing communications, your preferences are retained until you withdraw your consent.
• Support Records: Customer support communications are kept for two (2) years after the last interaction.

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9. Data Security Measures

Protecting your data is something PT Gami takes seriously. We have put in place a number of technical and organisational measures to ensure your personal information is kept secure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled data storage with regular security audits.
• Two-factor authentication (2FA) options for player accounts.
• Regular penetration testing and vulnerability assessments on our platform.
• Staff training on data handling and privacy compliance.
• Strict access controls to limit which employees can view sensitive personal data.

While we take all reasonable steps to protect your data, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your PT Gami account and never share your login credentials with anyone.

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10. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PT Gami:

• Right to Be Informed: You have the right to know what personal data we collect and how it is being used.
• Right to Access: You can request a copy of all personal data PT Gami holds about you.
• Right to Rectification: If any of your personal data is inaccurate or outdated, you can request a correction.
• Right to Erasure (Right to Be Forgotten): You may request the deletion of your data, subject to legal retention obligations.
• Right to Object: You can object to the processing of your personal data for direct marketing or when processing is based on legitimate interests.
• Right to Data Portability: You can request your personal data in a structured, commonly used, machine-readable format.
• Right to Complain: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at support@ptgami.com. We will respond within a reasonable timeframe as required by law.

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11. Children's Privacy

PT Gami is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has created an account or submitted personal data to PT Gami, please contact us immediately at support@ptgami.com and we will take prompt action to investigate and, if confirmed, delete the relevant data.

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12. Changes to This Privacy Policy

PT Gami reserves the right to update or modify this privacy policy at any time. When we make material changes, we will notify registered players by email or through an in-platform notification, and we will update the "Last Updated" date at the top of this page. Continued use of PT Gami following such changes constitutes your acknowledgment of the revised policy.

We encourage you to review this PT Gami privacy policy periodically so you stay informed about how we protect your personal data. If you have any questions or concerns about any changes, don't hesitate to reach out to our support team.

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13. Contact and Data Protection Officer